A little help.

Contact support

Email support@neatlet.app. You can contact us without signing in or having a membership.

Include your app version, iOS version and a short description of what went wrong. Screenshots are optional; hide private details before sharing them. Please do not send passwords, payment details or private photos of your home.

Restore a purchase

Open Account in Neatlet and use Restore purchases. Make sure your iPhone is signed into the Apple Account used for the purchase.

Apple manages App Store subscriptions. To change or cancel yours, open iPhone Settings, tap your name, then Subscriptions. See Apple’s subscription instructions.

Back up your cleaning progress

Everyday changes save on your phone first. Cloud backup is a separate step and needs an internet connection. Keep Neatlet open until the Backup screen says the backup is complete. If it fails, retry from Backup.

Backup keeps the latest three complete checkpoints. Earlier checkpoints are cleaned up over time. Check that a backup has completed before replacing or resetting your phone.

Move to a new iPhone

Sign into the same Neatlet account on your new iPhone, open Backup and explicitly restore your saved backup. Only the selected phone can update the account’s backup. Changes are not continuously merged between phones.

Delete your account

In Neatlet, open Account → Delete account. This removes local account data, signs you out and starts cloud cleanup. Cloud removal normally begins after a 24-hour waiting period; completion can take longer if a service needs to retry.

Deleting your account does not cancel an Apple subscription. Cancel it separately in Apple’s subscription settings.

If you cannot access the app, email privacy@neatlet.app to request deletion help. We may need to verify that the account belongs to you using information appropriate to your request. Never send your password.

Allow camera or photo access

Open iPhone Settings → Apps → Neatlet and review Camera and Photos permissions. If you allowed only selected photos, add the photos you want to use. You can also find these permissions under Settings → Privacy & Security.

Your privacy

Read about your information, backups and deletion on our Privacy page. For privacy questions, email privacy@neatlet.app.